About the Standard
In recent years there has been a significant escalation in the technical and engineering complexity of motor vehicles, a challenge the repair sector has been working hard to meet, but with varying degrees of success.
With no formal industry standard in place to set clear expectations of what is needed for high quality repairs and a sustainable repair industry, Suncorp Group engaged industry and safety experts, forensic engineers, training organisations and received the advice of its Repairer Advisory Councils to develop a practical, formal vehicle repairer industry standard.
The Vehicle Repairer Standard encourages repairers to not just meet a minimum benchmark, but to outperform and invest in repair best-practice, training and apprentices.
In an easy to follow checklist style, the Standard sets out the minimum technical standards for repair methods, repairer equipment, paint, training, repair management, quality control, workflow and legislative compliance required to repair the cars of today – and tomorrow. The Standard has a strong environmental focus with water-based paint a mandatory requirement and low Volatile Organic Compound (VOC) primers and clears recommended.
Suncorp Group partners with hundreds of quality repairers around Australia to deliver around 500,000 passenger vehicle repairs for its customers each year.
The Standard is a significant step towards a single formal industry standard endorsed as an Australian Standard. In the meantime, this Standard will apply to all Suncorp Group recommended repairers, with physical workshop requirements met by no later than 30 September 2014 and training components met by 30 June 2016.
The Vehicle Repairer Standard was recognised by the Society of Automotive Engineers of Australasia at its 2013 Engineering Excellence Awards.