The Standard

With no formal industry standard in place to set clear expectations of what is needed for high quality repairs, Suncorp Group engaged industry experts, forensic engineers, and received the advice of its Repairer Advisory Councils to develop a practical Vehicle Repairer Standard.

The Standard ensures that Certified Repair Facilities have the essential equipment, knowledge, technical information, quality control, WH&S and business practices to repair your car to the very highest standard. The framework encourages repairers to not just meet a minimum standard, but to outperform, and invest in repair best-practice, training and apprentices.

The Standard is a significant step taken together with the vehicle repair industry towards a single formal industry standard with the longer-term aim to turn this Standard into an Australian Standard.

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Does your insurer insist on the Standard?

If you’re ever unfortunately involved in an accident, you need to be confident you’re dealing with an insurance company and a repairer which value safety and vehicle integrity in every repair.

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